Once placed, can I cancel or modify my order?

At Maple Prime, we strive to provide quick and reliable service, which means orders are processed shortly after they’re placed. If you need to cancel or modify your order, we recommend reaching out to our customer service team as soon as possible. If the order has not yet been processed, we’ll gladly accommodate your request. However, once an order has been processed or shipped, we are unable to cancel or modify it. In such cases, you are welcome to initiate a return once the order is delivered, following our return policy. Your satisfaction is our priority, so don’t hesitate to contact us for assistance with any questions or concerns.