At Maple Prime, customer satisfaction is our top priority. We strive to ensure you’re happy with every product you receive, and we’re here to make the return process as clear and smooth as possible.
Return Eligibility
We accept returns under the following conditions:
The product must be unused and fully sealed in its original packaging.
The return request must be made within 90 days of the purchase date.
Due to the nature of the products we sell, we cannot accept returns for any items that have been opened or used.
Successful Delivery & Customer-Initiated Returns
If your order was successfully delivered as intended and you wish to return it (for example, due to a change of mind), the return will be considered customer-initiated.
In these cases:
Return shipping costs are the responsibility of the customer.
Original shipping fees and additional services (such as gift wrapping) are non-refundable.
Return Shipping Options
You have two options to return your item:
1. Prepaid Return Label (Recommended)
We can provide a prepaid return shipping label for your convenience.
The cost of the label will be deducted from your refund once the return is processed.
2. Ship with Your Own Carrier
You may return the item using your preferred shipping method.
You must provide the tracking ID after shipping so we can monitor the return.
⚠️ Please note:
If you choose your own shipping method, Maple Prime is not responsible for the package during transit. This includes packages that are lost, delayed, damaged, or delivered incorrectly. In such cases, we will not be able to offer a refund or replacement.
Return Processing Time
Due to delivery timeframes and internal logistics:
It may take up to 20 days for us to receive your returned item after it has been shipped.
Once received, we will inspect the product to confirm it is unused, sealed, and in resalable condition.
After inspection, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you would prefer an exchange instead of a refund, please clearly notify our team when initiating your return so we can process your request accordingly.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
In these cases:
Maple Prime will provide a prepaid return label at no cost to you.
You will be eligible for a full refund or replacement, depending on your preference.
Order Cancellations
Orders canceled before processing are eligible for a full refund.
To cancel an order, please contact us as soon as possible at [email protected].
How to Start a Return
Contact our support team at [email protected] with your order details.
Request a Return Merchandise Authorization (RMA) number.
Choose your preferred return shipping method.
Pack the item securely in its original packaging.
Ship the item and share the tracking information if applicable.
If you have any questions or need assistance at any step, our team is always here to help. For more details, visit our Refund Policy page.
Thank you for choosing Maple Prime.